FAQ's

FAQ's

Can you send me a brochure?
Does your brochure contain all the products that you sell?
Will you call to my home to advise me on furniture?
How do I find your showroom?
What are your opening times and do I need an appointment?
What can I expect to see at the LOMI showroom?
Do LOMI hold stock?
Do LOMI have any other outlets?
How do I get a quotation?
How long does it take to get a quotation?
Is there a fee for quotations or advice?
Do you provide a site survey service?
How do I place an order online?
How do I place an order in store?
What is the delivery time?
Do Lomi Design remove existing fittings prior to installation of new items?
Do Lomi Design provide plumbing or electrical services.
If I am getting a wardrobe installed should I have the flooring fitted before or after the wardrobe?
Should I have skirting boards removed for a neater fitted look?
What is included in the delivery service?
When does the delivery service operate?
How do I book my delivery?
How long will the delivery take?
Is the delivery date/time likely to change or move?
Is there a delivery charge?
Where do LOMI deliver to?
How do LOMI recycle the packaging waste?
What happens if there is a problem with my order?
Do you offer any guarantees?
Do you offer any aftersales services?
 
Q: Can you send me a brochure?
A: Yes some of our ranges do have printed brochures that can be sent to you by post. However we also have many brochures available for download from this website. If you cannot find information on the type of furniture you are looking for on our website or wish to receive information by post please contact us by phone, fax or email and we’d be happy to send you information specific to your requirements.
 
Q: Does your brochure contain all the products that you sell?
A: No, our brochures are simply an introduction to what LOMI can offer. All of our products are available in many variants, finishes & fabrics. Much of our furniture can be customised to suit exactly your needs & preferences. Please do talk to us about our specific requirements and we’ll send you the relevant information.
 
Q: Will you call to my home to advise me on furniture?
LOMI always recommend that customers visit the showroom to view the ranges and discuss their requirements before we carry out a home survey. All that is necessary at this stage are some rough measurements of the space you want to furnish with an idea of want you would like to achieve. Our designers will be able to give you an indication of the design possibilities & costs before a home visit or survey is required.
 
Q: How do I find your showroom?
A: A map and description of how to find us can be downloaded in the location section of our website. If you request information to be sent by post we will always include a map with directions on how to find us.
 
Q: What are your opening times and do I need an appointment?
A: Our showrooms are open by appointment Monday to Friday 9.30am to 5pm and for open viewing with no appointment required on Saturday 10am to 2pm. We are closed on Sundays, Bank holiday Weekends (including Saturdays), Good Friday, for 2 weeks during the Summer and for 2 weeks over the Christmas period.
 
Q: What can I expect to see at the LOMI showroom?
A: The LOMI showroom & design studio is 320sq. metres (3,450 sq. ft) in size and displays 2 beautiful kitchens, a broad selection of wardrobes, bedroom furniture, tables, chairs, sofas and living room storage solutions. Virtually all furniture that we offer is made to order which means LOMI display a representative range of products from each of our suppliers so that customers can appreciate the characteristics & quality of the furniture. To access the full range of products we have comprehensive catalogues that customers can browse with the assistance of our designers. The full ranges of fabrics and finishes for all of the furniture ranges we offer are also available to choose from. The showroom is at first floor level with access via stairs only.
 
Q: Do LOMI hold stock?
A: At LOMI we offer a huge range of products available in many, sizes, finishes, configurations and in some cases customised options. As there are so many possibilities it is not feasible for us to hold stock of any particular item. Therefore all furniture sold by LOMI is made to order. We do however have a showroom full of items for viewing. These items are also available for sale if you cannot wait for the item to be produced.
 
Q: Do LOMI have any other outlets?
A: No, all of our operations are based in Baldoyle. This is currently LOMI’s sole location.
 
Q: How do I get a quotation?
A: The LOMI online store provides detailed information and pricing on a large selection of furniture products. However there are many other options available including furniture solutions that are customised to fit your particular space. Therefore we always recommend that you call to our showroom to appreciate our full range of possibilities and see the finishes and fabrics. If you are looking for furniture to fit a particular space we recommend that you bring along your measurements or architectural plans so that our designer can guide you through the options and prepare a detailed quotation with drawings for you.
 
Q: How long does it take to get a quotation?
A: If you are looking for a quotation for standard items such as tables, chairs etc. then we will provide a quotation via our online store or by return of email following your enquiry. If however; you require a quotation for customised furniture such as wardrobes, media storage system, bookcases or a kitchen that has to be designed specifically for your space and drawings need to be done then the quotation will be ready in 3 to 10 working days depending on the size and complexity of your requirements.
 
Q: Is there a fee for quotations or advice?
A: No, we offer a complementary advice and quotation service.
 
Q: Do you provide a site survey service?
A: Yes, if you are ordering furniture customised to fit a specific space a site survey will be required. We will arrange for our surveyor to meet you and to measure the space. This ensures that your furniture will be the best possible fit. Occasionally a survey may reveal an issue not previously considered. This may affect the quotation. If this happens the quotation will be revised for you to consider.
 
Q: How do I place an order online?
A: If you are happy with the items you have selected and added to your shopping cart and would like to proceed with an order please check all of the details of your selected items carefully. Once you are happy with the details please proceed to check out where you will be asked to confirm delivery details and pay for your order. You will be issued with an order confirmation by email in 1 to 3 days listing all the details of your order. We ask you to check all the details once more. You have 7 days from issue of the order confirmation to inform LOMI of any amendments or to cancel the order. If we do not hear from you by the end of the 7thday the order will be considered correct and put into production.
 
Q: How do I place an order in store?
A: If you are happy with the quotation you have received and would like to proceed with an order please contact your designer to arrange processing of this. You will be issued with an order confirmation listing all the details of your order. We ask you to check all the details and once you are happy that everything is correct you are asked to sign a copy of the order and pay a deposit of 50% of the total order value.
 
Q: What is the delivery time?
A: We quote all customers a standard delivery time of 8-10 weeks from receipt of your order. We will endeavour to deliver your order in the shortest time possible. Please be aware that delivery times may be affected by holidays or in periods of high production demand. For example, Italian & Spanish manufacturers traditionally cease production during the month of August which can extend the delivery time of orders received in June, July or August. If there is a possibility that your order may take a little longer than expected then we will inform you as soon as we have been notified by the supplier.
 
Q: Do Lomi Design remove existing fittings prior to installation of new items?
A: Lomi Design does not remove or dispose of existing furniture or fittings. Removal of these must be carried out by the customer prior to delivery.
 
Q: Do Lomi Design provide plumbing or electrical services?
A: Lomi Design fitters are qualified cabinet makers & are not trained to perform plumbing or electrical installations. We recommend that customers engage the services of suitably qualified trades’ people.
 
Q: If I am getting a wardrobe installed should I have the flooring fitted before or after the wardrobe?
A: We recommend that all floor finishes are fully fitted prior to installation of the furniture. This ensures a neater finish.
 
Q: Should I have skirting boards removed for a neater fitted look?
A: We recommend that skirting boards should be removed prior to installation of fitted furniture. This can be carried out, on request & at additional cost by LOMI fitters. However, LOMI fitters cannot be held responsible for any damage that may occur to decorative finishes or walls during removal of skirting boards. Any repair or redecoration is the responsibility of the customer.
 
Q: What is included in the delivery service?
A: Lomi Design’s own delivery team deliver every order. All orders are delivered packed in boxes. Our fitters unpacked each part, assemble and install it for you. We then clean up and remove all the packaging waste for recycling.
 
Q: When does the delivery service operate?
A: We deliver Monday – Friday between 8.30am and 4.30pm only. If this does not work for you we will do our best to arrange something to suit so please do talk to us.
 
Q: How do I book my delivery?
A: When your order is ready for delivery you will be contacted by LOMI. We will offer you a choice of days and times for delivery. Your selected appointment is put into the LOMI delivery schedule. Our fitters will arrive on-time on the scheduled day to install your furniture.
 
Q: How long will the delivery take?
A: Lomi Design always give you a 1 hour time slot during which our fitters will arrive and also an estimated time for the installation. The time for installation will vary depending on the content of your order. For example; Installation time can be 1 hour for the delivery of a sofa; to 5 days for the installation of wardrobes or a kitchen.
 
Q: Is the delivery date/time likely to change or move?
A: No, once you have booked your appointment with us it will only change if you need to change it.
 
Q: Is there a delivery charge?
A: Delivery is complimentary for all orders over €1,000.00. For orders of €100.00 to €1,000.00 there is a delivery charge of €40.00.
For orders of small accessory items under €100 there is a delivery charge of €7.00 and the delivery is made to you by An Post parcel service.
 
Q: Where do LOMI deliver to?
A: LOMI delivery throughout the Republic of Ireland and Northern Ireland.
 
Q: How do LOMI recycle the packaging waste?
A: All waste cardboard, foams and plastics are removed from the customer’s home and brought to LOMI’s warehouse were the waste is separated for recycling. The waste is then collected by our specialist recycling contractors and recycled or disposed of responsibly. In excess of 80% of LOMI’s packaging waste is recycled.
 
Q: What happens if there is a problem with my order?
A: We at LOMI would prefer if there were never any problems with any order we deliver. However; furniture is a delicate product requiring special handling and problems such as damage in transit can occasionally occur. Sometimes detection of a problem may not be possible until the time of installation. If there is a problem with any aspect of your order it will be noted by our fitters at the time of installation. They will ask you to sign the delivery docket which will list any problems on it. The docket is then returned to the LOMI office where the parts are ordered from the relevant supplier immediately. The supplier will confirm a date for the replacement part(s) and you will then be contacted by your designer who will give you an estimated time for solving the problem. We assure you that we will do our best to solve the problem for you in the shortest possible time.
 
Q: Do you offer any guarantees?
A: LOMI offer a very broad range of high quality products each with varied terms of guarantee. However, as a measure of our commitment & confidence in the excellence of the products we offer LOMI will repair or replace any item or part that shows a manufacturing defect during the first 2 years of normal use. After that period we assess the issue that has arisen and agree a solution with the manufacturer and the customer. Once the solution is approved by all parties the part or the entire product may be replaced at minimal or at a reduced cost to the customer. Please ask in store for guarantee details relating to your product choices.
 
Q: Do you offer any aftersales services?
A: LOMI are happy to assist you with any needs which may arise after you have purchased your furniture including: guidance on cleaning and maintaining your furniture and call outs to make adjustments to any item that may need a little assistance or small changes that you may wish to make (e.g. moving a shelf to a new position). Our after sales services are generally complementary but will depend on the specific needs of the customer & the scope of the work involved. Please visit our section on aftersales services for further information
 
And finally…
If there are any questions that have not been answered for you here please contact us with your question at 01 8397001 or email us at info@lomi.ie. We are happy to answer any question you may have.