Guarantee
LOMI Design Ltd. offers a guarantee for a period of 24 months (2 years) from the date of delivery of its furniture products that they will be free of defects originating with the product manufacturer.
GUARANTEE VALIDITY
The guarantee is valid only with regard to purchases made directly through & invoiced by
LOMI Design Ltd. and consists of the substitution or repair, free-of-charge, of the defective elements following an inspection and acceptance as defective by LOMI or its representatives.
To activate the guarantee the customer shall verify that the form contains the correct data, a complete list of the products purchased, and user or maintenance instructions & duly sign and return the guarantee to LOMI design Ltd.
GUARANTEE DURATION
LOMI products are guaranteed for 24 months (2 years). The guarantee is valid from the date of invoice and/or the delivery date whichever is older. Should there be any extended delay to installation the guarantee will commence after 6 months from the date of delivery to LOMIs’ warehouse.
The guarantee does not cover:
- defects deriving from neglect or improper use of the product;
- damages deriving from failure to follow user instructions, cleaning and maintenance suggestions included in the product sheet;
- variations in colour due to exposure to natural or artificial lighting on lacquered or wood surfaces (some differences in colour and grain in wood finishes and adjoining elements is possible. Reasonable regard must be given to the variances naturally occurring in materials modified by commercial and industrial processes)
- damages caused by longterm use of the product in unsuitable environments with excessive heating or humidity or other abnormal climatic conditions.
The guarantee is not valid in case of:
- damages caused by faulty installation by third parties or the use of defective Plumbing and Electrical components or interference by non specialized personnel;
- damages arising from transport or installation carried out by the customer or third parties;
- products that have been dismantled, modified or repaired by the customer without consultation or authorization by LOMI;
- damages to carcasses or elements which house electrical appliances not provided by LOMI;
- defects deriving from the use of goods produced by third-party suppliers and not by LOMI.
